Returns

You can exchange or request a refund on any item as long as you return it in the original packaging/condition, within 30 days of receipt. Unless otherwise agreed in writing (and subject to the points below), to process a return (refund or exchange), you must send the item(s) back to us - unworn, unwashed and in a resaleable condition. In the event, an item being permanently out of stock, the option of a refund or an alternative will be offered. 

For UK orders, you can simply contact us at merch@fourthfloorcreative.co and an exchange or return will be arranged. You will receive a refund, credit, or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt for overseas customers. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact us at merch@fourthfloorcreative.co if you have received nothing during this time.

Non-UK orders should contact our team if an item is faulty/incorrect to discuss whether a return is necessary. All non-UK returns are at your own risk and require trackable postal solutions to ensure their safety and security. Please note, all goods are returned to us at your own expense. We can only refund delivery charges if the return is a result of our error or faulty goods. We do not charge you to send an exchanged item back to you. You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt for overseas customers. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact us at merch@fourthfloorcreative.co if you have received nothing during this time.

We will do everything we can to make sure all the information on our website is up-to-date and accurate. We accept no liability for any loss or damage caused by reliance on information contained within the website.